Contact
A real person reads every one of these. We aim to reply within two business days; security reports are looked at sooner.
Support and general questions
support@file-converts.comA conversion that failed, a format that misbehaved, a question about your account or a Pro plan. Telling us the file type, the tool you used and the browser you were in gets you a useful answer far faster — most reports we can't reproduce are missing one of those three.
Privacy and data requests
privacy@file-converts.comAccess, correction or deletion of the personal data tied to an account, and any question about how a particular tool handles your file. What we hold, and what we never receive, is set out in full on the privacy page.
Security disclosure
security@file-converts.comIf you have found a vulnerability, write here rather than opening a public issue, and give us a reasonable window to fix it before disclosing. We will confirm receipt and tell you what we are doing about it.
Press, partnerships and everything else
hello@file-converts.comCoverage, integrations, or anything that doesn't fit the boxes above. If you're writing about the product, the security page explains the architecture accurately and is a better source than the marketing copy.
Postal address
Unique Technology GroupSpringfield, VA 22150
United States
Post is the slowest way to reach us by a wide margin. For anything that needs an answer, email is better.
Answers you may not need to wait for
- Whether a particular tool uploads your file, and what happens to it if it does — Security & privacy architecture.
- What we collect, how long we keep it, and how to have it deleted — Privacy policy.
- Plans, limits and what is free forever — Pricing.
- Using the conversion API, including webhooks and signing — API documentation.
- Whether something is broken right now — Status and Changelog.
- Who builds this — Team.